01
Intelligent Ticket Triage
AI reads each request, detects urgency, classifies the issue and routes it to the right workflow.
- Automatic category and priority
- Duplicate ticket detection
- Critical incident alerts
AI workflows for serious support teams
Turn messy support operations into an automated control center.
We build AI-powered workflows that classify tickets, monitor SLA risk and generate reports automatically — without replacing your current tools.
01Ticket triage
02SLA follow-up
03Reporting
Automation Command CenterX3D / LIVE
LIVE
SLA risk detected
North Clinic
3 open tickets · 1 waiting reply · high priority
42tickets classified
9follow-ups sent
4risks detected
1report ready
What we automate
Professional systems for the work your team should not do manually.
02
SLA & Follow-Up Automation
No more chasing tickets manually. The system monitors stalled cases and sends reminders before deadlines are missed.
- Client and technician reminders
- Internal escalation rules
- Inactive ticket updates
03
Reporting Automation
Turn scattered data into clean dashboards and client-ready reports that show exactly where attention is needed.
- Monthly client reports
- SLA and workload dashboards
- Risk ranking by client
Built around your stack
A clean automation layer above the tools you already use.
We connect email, spreadsheets, CRM, helpdesk and reporting tools into one operational flow. Your team keeps working the same way — but the repetitive work disappears.
Email→AI Triage
Helpdesk→SLA Rules
Excel→Dashboard
CRM→Reports
Process
Simple, low-risk implementation.
Audit
We identify the manual work costing the most hours.
Blueprint
We map the workflows, rules and integrations.
Build
We implement without breaking your current process.
Optimize
We improve rules based on real usage and results.
Free automation audit
Want to know what your support team can automate first?
Leave your phone number and we will review where your team loses the most time: tickets, follow-up or reporting.